Supervision and Leadership in Tourism and Hospitality

Name: Supervision and Leadership in Tourism and Hospitality
Author: Lynn (Northern Sydney Institute) Van der Wagen

Lynn (Northern Sydney Institute) Van der Wagen, Christine Davies

Cengage Learning EMEA

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A guide to supervision and leadership in the tourism and hospitality industry. It focuses on managing workplace operations and the management of staff, including job design, selection and training, and monitoring workplace performance. It also deals with policies and procedures.

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