Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Name: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Author: Kerry Patterson

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler

McGraw-Hill Education - Europe

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Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.

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Aktuální Ø cena knihy Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition je 725 Kč

Výběr knih autorů Kerry Patterson , Joseph Grenny , David Maxfield , Ron McMillan , Al Switzler