Process Management for the Extended Enterprise

Name: Process Management for the Extended Enterprise
Author: Stefano Tonchia

Stefano Tonchia, Andrea Tramontano

Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

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Process Management, with its key concepts of internal customer and process ownership, is becoming one of the most important competitive weapons for firms and can determine a strategic change in the way business is carried out (Business Process Reengineering - B.P.R.).

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